Tauron Nowa Muzyka Katowice
20 - 22
VI 2019
TAURON
NOWA MUZYKA
KATOWICE

FAQ

ACCESS AND SAFETY

  • At what time can the audience enter the Festival grounds?

    On Friday (21.06) the entry gates open at 6:00 pm, and on Saturday (22.06) at 5:00 pm. On Thursday (20.06) entry to NOSPR from 7:00 pm.

  • Where is the entrance to the Festival grounds?

    On 21.06 and 22.06 (Friday and Saturday) ONLY entrance to the Festival grounds, located at the side of Muzeum Śląskie, will be open (entrance from Tadeusza Dobrowolskiego Street). The entrance to NOSPR (Thursday) from Wojciech Kilar’s Square.

  • Are minors admitted to the Festival grounds?

    Minors under the age of 18 can take part in the Event only if supervised by an adult who, on entering the event for the first time, signs a declaration of taking responsibility for the minor provided by the Organizer at the information point!

  • Will there be a secure storage facility?

    Yes. The storage facility will be located near the ticket offices in front of the main entrance to the Festival grounds (Tadeusza Dobrowolskiego Street) and will remain open on Friday (21.06) from 6:00 pm and Saturday (22.06) from 5:00 pm until all concerts on a particular day are finished. Storage fee: PLN20.

  • Will there be a lost and found office?

    Yes. The lost and found office will be located near the ticket offices in front of the main entrance to the Festival grounds (Tadeusza Dobrowolskiego Street) and will remain open on Friday (21.06) from 6:00 pm and Saturday (22.06) from 5:00 pm until all concerts on a particular day are finished. After the Festival is finished, lost things can be picked up here: More Music Agency, ul. Wojewódzka 26a/5, 40-026 Katowice.

  • Can I bring an umbrella with me?

    Yes.

  • Can I bring a bike, rollerblades, skateboard, scooter etc.?

    For safety reasons and in accordance with regulations, the Organizer does not allow those items within the Festival grounds.

  • Can I bring my dog?

    Bringing a dog (or any other animal) to the Festival grounds is prohibited.

  • Can I bring my deckchair / chair?

    Unfortunately not.

  • Can I bring professional video and/or audio recording equipment?

    It is not permitted to bring photographic equipment that can be used professionally, eg. 35mm SLRs, digital SLRs, medium and large format cameras, etc.! It is also forbidden to bring video cameras and professional sound recorders to the festival grounds. Only accredited journalists are entitled to bring professional audio and video recording equipment.

  • Can I enter the Festival site with an electronic cigarette?

    Yes.

  • Can people with chronic disease, for example diabetes, take their medications and necessary medical equipment or bring their own food?

    People whose state of health requires specialist medication may bring the necessary medication, medical equipment to administer them, food and beverages to the festival grounds, but a medical certificate confirming it’s necessary is required.

  • Do I have to bring an ID to enter the Festival area?

    Yes. An ID is required and security staff may ask you to present it.

  • Can I leave the Festival grounds and return after some time?

    Yes, if you wear a valid, undamaged and fastened wristband. You can enter the Festival grounds only through the main entrance from Tadeusza Dobrowolskiego Street.

  • Am I insured within the Festival area?

    Yes. The Organiser has a third-party liability insurance.

TICKETS

  • Until when will tickets be available online?

    During the Festival (20.06 – 22.06) tickets for a particular day will be available for sale online until 10:00 pm.

    3-day tickets and tickets for Friday are SOLD OUT!

  • Will tickets be available for purchase at the entrance to the event area?

    Yes, on each day of the Festival there will be stationary ticket sales points open.

    20.06, NOSPR stationary ticket offices, 4:00 pm – 9:00 pm

    21.06, main entrance from Tadeusza Dobrowolskiego Street, 5:00 pm – 4:00 am
    22.06, main entrance from Tadeusza Dobrowolskiego Street, 4:00 pm – 04:00 am

    3-day tickets and tickets for Friday are SOLD OUT!

     

  • Will I get a discount when buying group tickets?

    Unfortunately not.

  • Do I have to print out my e-ticket that I purchased online?

    No, but to avoid potential problems with e-ticket reading we encourage you to bring a printout as well.

  • I cannot attend the event. Can I return my ticket and how can I do that?

    The purchased tickets / passes are non-exchangeable and non-refundable.

  • What if I lose my wristband? Can I get a duplicate?

    There will be no possibility of getting wristband duplicates.

  • My wristband has been damaged. Can I replace it with a new one?

    Yes. Go immediately to the Information Point at the entrance gate to the festival ground where your wristband will be replaced with a new one and fastened on your wrist. Only wristbands that got damaged within the event area will be replaced.

  • I bought a ticket, and it was sent by post but has not arrived yet. What should I do?

    Should the ticket or pass you ordered and paid for not arrive 2 days before the start of the Festival at the latest, contact the Ticketmaster office from Monday to Friday between 09:00 am and 5:00 pm.

     

    Ticketmaster

    Bukowińska Street 22B

    02-703 Warszawa

    Poland

    Email: info@ticketmaster.pl

    Phone: +48 22 395 87 00

  • I lost my ticket. What should I do?

    In case of damage, destruction, loss or theft of tickets, contact Ticketmaster to determine the complaint procedure.

    Ticketmaster

    Bukowińska Street 22B

    02-703 Warszawa

    Poland

    Email: info@ticketmaster.pl

    Phone: +48 22 395 87 00

     

PAYMENT

  • What are the acceptable forms of payment at the Festival grounds?

    The only acceptable forms of payment at the Festival site shall be special coupons and debit/credit cards.

    There will be only one coupon exchange point. We recommend using debit/credit cards.

  • Will there be an ATM at the Festival grounds?

    There will be no ATM within the Festival area.

  • Which payment / credit cards will be accepted?

    The following cards will be accepted within the festival grounds: Diners Club, Discover, Maestro, Master Card, VISA.

FOOD AND DRINKS

  • Where within the Festival area can I buy water?

    Water will be available at bars with alcohol and Coca-Cola stands.

  • Can I bring my own food and drinks to the Festival grounds?

    It is forbidden to bring your own food or drinks to the Festival grounds.

    You can bring bottle of water (sealed, up to 0,5 l).

    You can also bring your own empty bottle waters with filters.

  • Can I bring my own alcohol to the Festival area?

    No. It is forbidden to bring your own alcohol.

  • Will it be possible to buy strong liquors within the Festival area?

    Yes. Strong liquors will be available for sale.

  • Will it be possible to buy cigarettes within the Festival area?

    Cigarettes will be sold in dedicated tobacco zones.

     

  • Will there be vegetarian / vegan products available within the Festival area?

    Yes.

DISABLED PEOPLE

  • Can people with disabilities (with confirmed disability) get a discount on tickets?

    There will be no discount for people with disabilities.

  • Does the carer of a disabled person have to buy a ticket?

    If due to the type of their physical disability a disabled person (with confirmed disability) uses a wheelchair, crutches or a walker, or suffers from sight or hearing disorders, and due to intellectual disability requires constant care, their legal carer is entitled to purchase a Ticket with a 50% discount. Every disabled person participating in the Festival with their carer is obligated to bring a medical certificate confirming their disability and keep it with them during the Event. The Organizer reserves the right to verify the above-mentioned certificate, especially when a disabled person and their carer who used the Ticket discount enter the Event area.

  • Can a blind person enter the festival area with an assistance dog?

    Yes, but only if the person with a disability shows a certificate confirming the assistance dog status and the required vaccination certificate of the dog.

  • Will there be toilets for people with disabilities within the Festival grounds?

    Yes. There will be dedicated toilets for people with disabilities within the Festival grounds.

  • Will there be special platforms prepared for the disabled in front of every stage?

    Special platforms for the disabled will be prepared near the stages in the International Conference Centre. Additionally, the NOSPR building provides specially adapted places for people with disabilities (applies to the opening concert).

  • Will there be parking spaces for people with disabilities?

    Yes. In case you need parking please contact this number: 00 48 500 577 454

CHILDREN

  • Can I bring a child to the Festival site?

    Yes, but minors under the age of 18 can take part in the event only if supervised by an adult who, on entering the event for the first time, will have to sign a declaration of taking responsibility for the minor, provided by the Organizer!

  • Do children have to have tickets?

    Children up to 10 years old can enter the Festival grounds free of charge.

  • Will there be a Kids Zone within the Festival area?

    Of course! We strongly encourage parents with children to come to the Festival.

  • On what days and at what times will the Kids Zone be open?

    The Kids Zone will be open on Friday from 6:00 pm to 11:30 pm and on Saturday between 5:00 pm and 11:00 pm.

  • Will there be a fee for leaving my children at the Kids Zone?

    No way!

  • Do I need to register my child in advance?

    There’s no need to do that

  • Are there any age restrictions for children in the Kids Zone?

    Yes. The minimum age of a child is 4 years old and the maximum age is 12 years.

  • Who will be taking care of children in the Kids Zone?

    Pre-school teachers.

  • I met a lost child at the Festival site. What should I do?

    Every child receives a wristband with their parent/guardian’s phone number at the entrance. Call their parent or/and bring the child to the info/ticket point.

PARKING & ACCESS

  • I want to come by bike. Will I be admitted to the Festival area?

    Due to safety concerns, entry to the Festival area with a bike will not be possible.

  • Will there be guarded bike stands within the Festival area?

    No bike stands are planned.

  • Will there be a parking lot for cars within the Festival area?

    No, the Organizer does not provide parking lots for the participants.

  • What is the best way to get to the Festival grounds by public transport from the central railway station in Katowice?

    You can get to the Festival grounds with all buses stopping at the Roundabout and/or at Rozdzinskiego St. There will also be free transport for festivalgoers, i.e. marked buses going from the central railway station, through the city centre, the Campsite, near the Festival grounds, i.e. to Rozdzinskiego Street.

  • What are the GPS coordinates of the festival site?

    Latitude: 50.263507 | Longitude: 19.03489

NATIONAL POLISH RADIO SYMPHONY ORCHESTRA (NOSPR) CHAMBER MUSIC HALL

  • Is the number of seats limited?

    Due to its unique character, the National Polish Radio Symphony Orchestra (NOSPR) Chamber Music Hall has a limited number of seats. For safety reasons, only a limited number of people will be permitted to enter the hall. In order to have a guaranteed seat, it is worth arriving well in advance.

  • Does the 1 / 2 / 3-day ticket guarantee entry to the Chamber Music Hall?

    Priority will be given to people with 3-day tickets and they will be able to enter the Chamber Music Hall 20 minutes before the scheduled concert time. 10 minutes prior to the concert, the doors will be opened for everyone else. The number of seats will be limited and in both cases the “first come, first serve” rule applies. The 1 / 2 / 3-day ticket does not guarantee the entry to the Chamber Music Hall!

  • Do I need an additional ticket / guest pass to enter the concert?

    No. The first 400 people will be able to attend the concert at the Chamber Music Hall.

  • Can I reserve a seat?

    Unfortunately not.

CAMPSITE

  • Will there be a campsite available this year?

    Yes, this year the campsite for the participants is located within the area of Camping 215.
    To book a spot (limited capacity), please contact the camping manager directly. All necessary information about the campsite can be found at:

    http://camping.mosir.katowice.pl
    Address:

    Camping 215

    1. Trzech Stawów 23
      40-291 Katowice
      Phone: 0048 32 255-53-88
      Reception Desk: 0048 32 256-59-39
      Email: camping@mosir.katowice.pl

COMPLAINTS

  • How can I lodge a complaint?

    Complaints should be sent by registered mail no later than 14 days after the Festival to the following address:

    More Music Agency

    Wojewódzka Street 26a/3

    40-026 Katowice

    Complaints will be examined within 21 days of the delivery date of the registered letter.